Support

Last updated: October 15, 2026

Contact us

Email godfreyzubiaga@gmail.com. A real person reads every message, and we usually reply within a day. It helps if you tell us your phone (Android or iPhone), the email you signed in with, and what happened.

Found a mistake in a question? Tap the flag on that question (Report a mistake) in the app. It goes straight to our review list.

Restore your purchase

Got a new phone, or reinstalled the app? Your ₱299 unlock isn't lost.

1. Open Pass CSE and sign in with the same account you used when you bought it (Google, Apple or email link).
2. Go to Profile → Restore purchases.
3. Make sure your phone is signed in to the same App Store or Google Play account you bought it with, and that you're online.

Still locked? Email us with the email on your account and, if you have it, your store receipt. We'll fix it.

Refunds

Purchases go through Apple or Google, so they handle refunds. On iPhone, use reportaproblem.apple.com. On Android, open your Google Play order history. If you were charged twice, email us and we'll help.

Delete your account

In the app: go to Profile → Account → Delete account and confirm.

By email: send "Delete my account" to godfreyzubiaga@gmail.com from the address on your account.

We delete your account details, sign-in records and study history from our server. We keep only purchase records required for accounting, without your name or email. Deleting your account doesn't refund a purchase, and a deleted account can't be recovered. Answers saved on your phone are removed when you uninstall the app. Details are in the Privacy Policy.